Privacy Policy - Forrest Hotel and Apartments

Privacy Policy

Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.

What Information Do We Collect?

When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.


1. Personal Information You Choose to Provide

2. Registration Information.

You will provide us information about yourself, your firm or company, and your practices when you register to be a guest of the Forrest Hotel and Apartments, register for certain services, or register for email newsletters and alerts. You may also provide additional comments on how you see Forrest Hotel and Apartments servicing your needs and interests.
Email Information.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

3. Web Site Use Information
Similar to other commercial Web sites, our Web site utilises a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.  We, our advertisers and ad serving companies may also use small pieces of code called “web beacons” or “clear gifs” to determine which advertisements and promotions users have seen and how users responded to them.

4. How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at reservations@forresthotel.com

5. What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

6. How Do We Use Information We Collect from Cookies?
As you shop on our Web site, the site uses its cookies to differentiate you from other shoppers so your shopping cart is only available to you. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

7. Sharing Information with Third Parties
We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you. In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party. For example, some of our partners operate stores or provide services on our site, while others power offerings developed by us for your use. We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities. As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution.

8. Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request at reservations@forresthotel.com

How Do We Protect Your Information?

9. How Do We Secure Information Transmissions?
Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services, which are enabled by VeriSign, Inc. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact reservations@forresthotel.com if you have any questions or concerns.

10. How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing reservations@forresthotel.com

11. Certain Disclosures
We may disclosure your personal information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us or Affiliated Parties; (b) protect and defend our rights  and property, the Site, the users of the Site, and/or our Affiliated Parties; (c) act under circumstances to protect the safety of users of the Site, us, or third parties.

12. What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.

13. Your Consent
By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.


No reproduction or republication without written permission.

  • "Long Weekend in Canberra"

    " We stayed in a one bedroom apartment and everything we needed was provided. Our room had been renovated and was very clean and functional. Easy parking and was close to all the major tourist attractions. Would recommend to stay here. "

    June 15th, 2016

    Eab, Melbourne AUS,

  • "Family Weekend Away"

    " Was close to all the major family fun places, quiet location, lovely buffet breakfast, very friendly staff. Room was great, had a washing machine which was handy having two boys. Full size fridge was also a bonus. "

    June 5th, 2016

    Danyell, Young AUS,

  • "Handy Spot"

    " Very clean and tidy motel unit with everything available within walking distance. Reception staff very pleasant and helpful. We were able to access our room prior to check in time as we had a wedding to attend at 1.30 pm. If you are just needing a b..."

    May 1st, 2016

    Roz J, Rylstone AU,

  • "Canberra Hideaway"

    " A very pleasant motel situated a short walk from the Parliament triangle. Friendly staff and clean and well equipped room made the stay very nice. We had continental breakfast and that was varied and plentiful. "

    April 12th, 2016

    Sue, Sheffield UK,

  • "Convenient and Affordable"

    " We have stayed here 3 times now when visiting family in Canberra. It is well-priced, well-located and well-equipped. Rooms are simple but have everything you need including a flat-screen TV, hairdryer, iron and ironing board andcoffee and tea making..."

    April 6th, 2016

    Paul B, Sydney AUS,

  • "Great Stay"

    " Overall very enjoyable, pleasant and helpful reception staff. Apartment had everything we required during our stay. Very close to excellent shops,cafes, restaurants and cinema at Manuka. Easy access to public transport. "

    March 26th, 2016

    mselectrical, Tasmania AUS,

  • "Great Value, good room&service"

    " Close to excellent restaurants at Manuka, this is a great place to stay at. This was my second visit and I will stay here next time I am in Canberra. Everything was good. Got a great night's sleep and enjoyed a good breakfast for $20 "

    April 1st, 2016

    Ian R , Hobart AUS,

  • "This is the Best"

    " This motel is close to Parliament House and has a busstop within in 200 meters that you will take you to Civic. It doesn't have the high tech features of other motels it is simple and basic but what makes it the best is the staff, from reception, to..."

    March 24th, 2016

    Jennifer J, Melbourne AUS,

  • "Perfect Location"

    " Great location clean quiet easy to find. Parking available. Close to eateries and sights. Reception staff were very friendly . Will be staying again next tine I am in Canberra. Great value for money!! "

    March 31st, 2016

    sflay_956228, Sydney AUS,

  • "No complaints here"

    " The room was very clean and a nice size, with a table and chairs where we ate a take away Indian after a long day driving. The Parliament Building is not far and we walked into the main town from the hotel which was nice. Free parking, free wifi and..."

    March 25th, 2016

    Katie M, Buckingham UK,

  • "Great Stay"

    " Clean, very comfortable, dated rooms but not in a bad way. Quite and well positioned, just 5 minute walk to Manuka and plenty of free parking. The girls in the office are lovely and very helpful. We have stayed three times now and would most definit..."

    March 11th, 2016

    Sandamo, Sydney AUS,

  • "A wonderful friendly trip to Canberra"

    " The Reception staff were friendly and efficient, the rooms were clean and comfortable, the tariff was very reasonable, but most of all was the friendliness and attention of the family management and staff.. I would recommend this business very highl..."

    March 15th, 2016

    igallo_869071, Sydney AUS,

  • " Our new favourite place to stay "

    " Wonderful staff and facilities. The location was brilliant, convenient for all the attractions and having Manuka shops within walking distance was an extra bonus. The restaurant served a beautiful breakfast. "

    January 14th, 2016

    Sharon. B Sydney AUS,

  • "I'll be back"

    " This hotel experience reflects that unique "Canberra" touch - of quality, genuine friendliness and helpfulness toward visitors - something that seems to be diminishing from so many other cities. The Forrest and Canberra are a true breath of fresh ai..."

    March 3rd, 2016

    Leo, Perth AUS,

  • "Friendly Staff"

    " Very quiet. Huge bed. Walk to parliament buildings in about 20 min. Also in other direction walk 4 blocks to Manuka Village for large selection of restaurants. 500 Mb free wifi. Staff were very friendly. "

    March 3rd, 2016

    Kiwidaveys, New Zealand,

  • "Great Location"

    " Forrest Hotel and apartments is a clean comfortable afordable perfectly located in Canberra for a visitor who wants to see all the attractions. With a city bus leaving from just accross the road, one can go to most of the attractions. The accommodat..."

    February 27th, 2016

    Sharry, Herberton, AUS,

  • " Fabulous Accommodation at Canberra "

    " We visited Canberra to attend the Royal Australian Mint Open Day and booked 2 nights accommodation online. We were pleasantly surprised by the high standard of accommodation at Forrest Hotel and Apartments. The quality of their breakfast was fantast..."

    March 3rd, 2016

    Itaptourist, Haberfield, AUS,  

  • ""Great Location""

    " Friendly staff. Great location close to the city, we could not hear any traffic and the motel itself was very quiet. We found the room and bathroom smaller than we expected but it was clean and comfortable. Value for money. "

    February 4th, 2016

    Sharone, Batehaven AUS,

  • ""Good value, fantastic location""

    " The hotel was located in an excellent location. It was not huge but was clean, well appointed and provided everything you would need as a base for exploring Canberra. Five minutes to Manuka shops and 15 minutes the The Lodge. "

    February 4th, 2016

    Azette, Melbourne AUS,

  • ""Drive up to the door style motel in a great location""

    " Spacious rooms with a tasteful refurbishment. Dining room has also been modernised and serves a great buffet breakfast for $20. Short walk to Manuka shops, restaurants and cafes. Easy drive to all the Galleries, Questacon, Old Parliament House and N..."

    February 4th, 2016

    McM, Sydney AUS,

  • ""Nice Apartment""

    " The room was good value and had all the necessary kitchen equipment. The room was clean and beds comfortable. The location is handy to many attractions including the lake Parking was close to the apartment. "

    February 4th, 2016

    Jgiles, Sydney AUS,

  • ""Great Location and Quiet""

    " Great location. Easy stroll distance to Manuka for shops (Coles) and nice cafes and restaurants. Clean, quiet,.. really nice towels (tragic I know, but worked for me). Table in apartment was a bit small for 4 people but manageable. Lovely helpful st..."

    February 4th, 2016

    Shay, Manly AUS,

  • ""I'll be back""

    " This hotel experience reflects that unique "Canberra" touch - of quality, genuine friendliness and helpfulness toward visitors - something that seems to be diminishing from so many other cities. The Forrest and Canberra are a true breath of fresh ai..."

    February 4th, 2016

    Leon, Sydney AUS,

  • ""Clean, Comfortable and Affordable Place to Stay""

    " Would definitely be back. Have stayed in a number of motels and hotels during our trips to Canberra and this would have to rate in the top five. We will most definitely be letting our friends know about this place. "

    February 4th, 2016

    Wahnita, Sydney AUS,

  • ""Easy and Friendly""

    " The stay was easy, nice and quiet location. Not far from main attraction. easy to drive and easy parking availability.Room prices are good and value for money. Staff was friendly and helpful. Room is clean and tidy, with most amenities for comfortab..."

    October 19th, 2015

    Anon, Sydney AUS,

  • ""We Will Return""

    " This motel /unit complex was very handy to everything we wanted to do .Rooms are well presented and the unit had enough cooking facilities if you wished to eat in . It was a very comfortable stay. Reception staff were very helpful with directions an..."

    October 19th, 2015

    Egilbe, Camden AUS,

  • ""Great Place""

    " Was perfect location close to everything. Just a 2 minute walk to great restaurants, clean and a nice place to stay. Room was very clean and bed comfortable. Thanks again for making our stay so great! "

    October 19th, 2015

    Selene, Brisbane AUS,

  • ""Excellent Service""

    " The room we stayed was clean and convenient. Close to the city center and the staff are very accommodating. I would stay there again on my next trip to ACT. I would highly recommend this place to family and friends. "

    October 19th, 2015

    Ant, Melbourne AUS,

  • ""Leisure""

    " Very nice hotel to stay nothing outstanding .. Just a basic comfortable hotel.. Value for money staff more than friendly to help .. Located close to shops and also close to tourist attractions .. I would recommend this hotel.. I would stay here agai..."

    October 19th, 2015

    Alex C, Sydney AUS,

  • ""Fantastic Stay""

    " I always use Forrest Hotel and apartments everytime I go to Canberra as apartments are very nice and tide and price is reasonable. Will come back again and would definitely recommend it to my friends. "

    October 19th, 2015

    Rica, Sydney AUS,

  • ""Good Value in the Heart of Canberra""

    " Vvery handy for families as apartment fitted 4, staff were helpful, there was a coffee machine, microwave, stove, fridge etc. handy for going to parliament house, Questacon, floriade, the rooms were good size with parking "

    October 19th, 2015

    Anna M, Sydney AUS,

  • ""Good Place to Stay""

    " Nice, tidy, comfortable place to stay. I was surprised to see a quality oven, huge refrigerator, very roomy bathroom, washing and dryer machines and a lot of other stuff that we do not usually see at hotels.... "

    October 19th, 2015

    Arthur, Hornsby AUS,

  • ""Convenient Spot""

    " Very comfortable room .The hotel is in a great position for restaurants nearby .Found this to be great price for a hotel so close to city. The food at the restaurant was of a very good quality. I would return to this hotel "

    October 19th, 2015

    Lyn T, Vermont AUS,

  • ""Nice Spacious Apartment""

    " This apartment complex is within walking distance from the city main centre, and some 10 minutes walk away from a large shopping centre. Quite affordable, and spacious apartment with kitchen+living, bedroom, and bathroom. Kitchen included large frid..."

    October 19th, 2015

    Hemipritis, NETHERLANDS,

  • "'Comfortable Lodgings'"

    " We found the 2 bedroom apartment at Forrest to be comfortable and conveniently located. The apartment had everything we needed for a home away from home for a week long stay with a family of 4. The staff at both reception and in the restaurant were ..."

    July 28th, 2015

    Anon, Rockhampton AUS,

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