Privacy Policy - Forrest Hotel and Apartments

Privacy Policy

Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.

What Information Do We Collect?

When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

1. Personal Information You Choose to Provide

2. Registration Information.

You will provide us information about yourself, your firm or company, and your practices when you register to be a guest of the Forrest Hotel and Apartments, register for certain services, or register for email newsletters and alerts. You may also provide additional comments on how you see Forrest Hotel and Apartments servicing your needs and interests.
Email Information.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

3. Web Site Use Information
Similar to other commercial Web sites, our Web site utilises a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.  We, our advertisers and ad serving companies may also use small pieces of code called “web beacons” or “clear gifs” to determine which advertisements and promotions users have seen and how users responded to them.

4. How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at

5. What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

6. How Do We Use Information We Collect from Cookies?
As you shop on our Web site, the site uses its cookies to differentiate you from other shoppers so your shopping cart is only available to you. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

7. Sharing Information with Third Parties
We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you. In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party. For example, some of our partners operate stores or provide services on our site, while others power offerings developed by us for your use. We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities. As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution.

8. Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request at

How Do We Protect Your Information?

9. How Do We Secure Information Transmissions?
Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services, which are enabled by VeriSign, Inc. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact if you have any questions or concerns.

10. How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing

11. Certain Disclosures
We may disclosure your personal information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us or Affiliated Parties; (b) protect and defend our rights  and property, the Site, the users of the Site, and/or our Affiliated Parties; (c) act under circumstances to protect the safety of users of the Site, us, or third parties.

12. What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.

13. Your Consent
By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

No reproduction or republication without written permission.

  • "Very good location"

    " We did find that we drove to many places, but it was easy to find, in a quiet location, and there was bus service by the hotel. The room was quiet even though it was very busy. The buffet was good hot food. The beds were comfortable. "

    January 10th, 2014

    Cookcy1, Cairns, Queensland (AU)

  • "Great stay"

    " There are 3in our family. We booked a room with large double and single. The room was awesome with getting extra room, with them building a kitchen and small lounge under the outside stair case. Great thinking. "

    January 17th, 2014

    JoRhys, New Zealand

  • "Good value for money"

    " "We received a warm welcome at reception and were very impressed with the size of the unit. The kitchen was well equipped and had we been staying longer we would have been able to self cater quite happily." "

    December 21st, 2012

    Samantha, London, United Kingdom

  • "My hotel of choice in Canberra"

    " "I stayed for the second time at the forrest apartments and was delighted to be given one of the newly renovated rooms-clean roomy and slick. As before the staff were as good as you get- the breakfast more than adequate - even soft yolked pouched ..."

    November 1st, 2013

    Peter B., Newcastle,

  • "Great Stay"

    " "We had two quiet nights and was able to easily get a park in the hotel. It is close to everything and we would certainly recommend and stay here again. it added to a pleasant stay in Canberra." "

    December 21st, 2012

    Shirley E, Warragul, Victoria, Australia

  • "“A home away from home!”"

    " Forrest Hotel And Apartments will always be special to us as this is the first place we stayed when migrating to Canberra, and we stayed for good 3 weeks.vWe booked a one bedroom apartment which was quite spacious and furnished with all amenities. ..."

    September 20th, 2013

    Aarti C, India

  • "Breakfast was lovely"

    " “The room was clean, the bathroom spotless. The restaurant for breakfast was a lovely space and the breakfast was lovely. Wish we had dinned there the night before, it was so pleasant.” "

    July 16th, 2013

    Richard Mason, Blaxland (AU)

  • "Owners were delightful!"

    " “The welcome was excellent and all staff were cheerful and helpful. The owners were delightful and again most friendly and helpful. Meals were good value for money and service was excellent (breakfast was self service). The location is superb for ..."

    July 16th, 2013

    Colin Sams, Bridport (AU)

  • "Restaurant is great value!"

    " “Staff were very efficient, polite and helpful. Fast check in. Close to great restaurants and shopping. Hotel restaurant is great value with quality meals.” "

    July 16th, 2013

    Jon Lautrec, Wollongong (AU)

  • "Everything we needed!"

    " “The staff were very friendly and were more than happy to hold our bags until we flew out later that day. They also provided us with a map with things to do while staying in Canberra. The room had everything we needed on our budget and was close t..."

    July 16th, 2013

    Brendan Wray, Donvale (AU)

  • "Attention to detail!"

    "  “We loved the warm welcome, attention to detail and the very neat and clean room. Great location! This was our third stay.” "

    July 16th, 2013

    Elfi Massey, Toowong (AU)

  • "Would thoroughly recommend"

    "  “I liked the whole place. It is an older style building but spotlessly clean. We were upgraded to a 2 bedroom apartment from a room for 3 and were very comfortable. Excellant Barbeque area outside and I would thoroughly recommend it to anybody l..."

    July 16th, 2013

    Carolynn Lord,

  • "Friendly Staff"

    " “A comfortable hotel, centrally located, close to Canberra's national capital attractions, Parliament House,National Art Gallery, also Manuka and other dining venues. The staff are friendly, helpful and efficient. We always stay there when visitin..."

    July 16th, 2013

    Robert McAlister,

  • "Very Clean"

    " “I liked everything. My apartment was very clean. My breakfast was very good. And staff are very friendly. I would like to say a big THANKS.” "

    July 16th, 2013

    Halina Siwek,

  • "Fantastic Location!"

    " “We thought the location was fantastic, the room was very clean and we would love to have stayed longer!! Will definitely be coming back and staying in Forrest Hotel and Apartments!” "

    July 16th, 2013


  • "Pleasant Experience"

    " "The welcome was excellent and all staff were cheerful and helpful. The owners were delightful and again most friendly and helpful. Meals were good value for money and service was excellent (breakfast was self service). The location is superb for to..."

    March 6th, 2013


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Tel:+61 2 6203 4300
Forrest Hotel & Apartments in Forrest ACT, Australia